What do dispatchers say

This is important because according to the National Emergency Number Association NENA , more than 80 percent of calls are made from cell phones, and emergency calls are just as prone to drops, outages, caller-ID confusion, and other wireless phone issues.

Calls to from a cell phone also are not associated with a specific address like landlines, so they can be difficult to track. NOTE: Even after help is on the way, the dispatcher will continue to ask you questions. This helps them further assess the situation and pass details along to the first responders en route to you. They will also support you and help you manage the situation until help arrives. Next, you should state your emergency.

Questions The dispatcher will always ask you to say the address of the emergency and your callback number for verification. Approximate age. Is he or she conscious? Is he or she breathing? Getting this critical information from the caller typically takes less than 30 seconds. After that, you may be asked to do nothing, get out of an unsafe environment, or stay on the line and assist in providing care for the ill or injured person. They already know that. You're using an older browser which may not be able to function correctly on the following site.

Please make sure you upgrade to one of the following browsers to make sure your transactions are secure:. Stanislaus Regional Toggle navigation. Overview Community Agencies. What Happens When You Call When you call , a call-taker will answer the phone and say "" or ", what's your emergency?

Ideally, you should tell the call-taker what the emergency is, for example: "My house is on fire! So the important things to remember when reporting any incident to is: Try not to panic, and if you can't help it then at least try to speak clearly Answer the call-taker's questions patiently and completely Understand that there is a reason for every question asked Never hang up on !

Translation Disclaimer. Security Warning. Cancel Continue. Even though you may not feel an urgent threat to your health or safety, it is best to make the call immediately rather than trying to find your way back. Accidental Calls We receive hundreds of unintended calls every day, from pocket dials to hang-ups. Please follow these simple tips to help prevent them: Protect your cellphone by locking and storing it carefully.

Keep it in a safe position when not in use and use a case or holster to protect it. Stay on the line. Be prepared to answer questions.

If our call takers have any concern for your safety or feel there are suspicious circumstances, they will send police to check on you. If you dial from a VoIP phone your call will go to a third-party call centre and an operator will re-direct your call to the appropriate centre.