How long is toys r us return policy

Some of the basic refund policy is as follows:. After this, it is the time to understand about the Exchange Policy. Now, after understanding return and refund policy, let us understand about the exchange policy. There are no as such hard copy evidence about the Exchange policy. Also hopefully we were able to solve your problems regarding the refund and exchange policy as well.

Also, if you want to know more about the topic please notify us. We have created them for the convenience of our customers. If at any time you want to know about them, then you can read them too.

And if you liked our page do notify us in the comment section. Your comments are of huge value to us. And also, if you want to know more about the return policy of any other company then please do so. You might have to wait a couple of days or more to get a reply from Toys R Us.

If you want to make the refund process faster, use DoNotPay! If you purchased a product in a Toys R Us store and you want to return it, you can go to the store to return the item and request a refund. With DoNotPay, you only need to follow a few easy steps, and you can make a refund request in an instant. Here is what you should do:.

Once you submit your refund request, DoNotPay will generate a dispute letter for you. We can provide a document with Visa and MasterCard codes that can make your claim stronger. If you want to, we can also contact the company on your behalf. Toys R Us claims it will refund you as soon as possible, but you might wait up to two billing cycles to see the money back in your bank account. Toys R Us might refuse to refund you if they think you damaged the item you want to return.

They may also deny giving refunds for the goods that are not in their original package or for clothes that have been worn. I understand now why - you don't want to hear the complaints. OK - I just won't patronize your businesses. Two days ago I bought my granddaughter a snowsuit at Babies R Us, paying cash. Yesterday, receipt in hand, I returned the snowsuit.

In order to get my money back, I had to show my driver's license or passport - - like I carry that with me? I refused to give my email address. I find this policy discriminatory, extreme, and offensive and I will never shop there again.

I brought a tablet from Toys r us for my son for Xmas. It malfunctioned a few days later. I tried to return it to the store today after several attempts to fix the it. The clerk said i couldn't return it because of their 14 day return policy.

I said I brought it for Xmas, and I am just discovering that it is not working. She said they go by the date of purchased which I obviously purchased before Xmas.

I asked how was I going to get my money back then, she said to contact the manufacturer, which didn't make sense to me. I paid Toys R us not the manufacturer. I called them anyway and they said that I have to be refunded by Toys R us-duh. So, I called Toys r Us customer service and turns out the have a holiday return policy which the idiot clerk and her idiot supervisor knew nothing about.

So, I will be returning the tablt again tomorrow. I bought a Paw Patrol Microphone for my granddaughter for Xmas and it worked for about 4 hours and then it just quit working?

The box was thrown out is there any chance of getting a replacement for this toy? Whoever in the hell is the CEO or board of jackwagons of this garbage ass chain, you need to pull your head s out of your backside, tell your ghetto ass employees to shut their cockwashers and adhere to the very policy you tout - you friggin ingrates If I ever set foot in your store again and experience that crap I did today, I will verbally humiliate and loudly reduce to tears, the first little illiterate hire who doesn't understand what customer services is.

I do not understand why I cannot get a refund on this purchase. Today I tried to return tights 3. I just wanted a size up and didn't even open the other pair. They would not exchange. Bad policy and Jamol was an a hole at the store. It's about time to start shopping at Target!

They got cash so should give our cash back not like we didn't have a receipt!!! The lady was also very very rude and I have spent so much at there norfolk va. When I asked what the information is used for, her answer was simply the computer won't let me do the return without it. I proceeded with the return but was and am very upset about what I consider an invasive policy. If this store continues to treat reasonable customers in this way, I'm sure they'll feel the impact soon enough.

The so called new return policy is anti customer service and is completely discriminatiory. What this retailer fails to understand is that without customers or satisfied customers they will no longer have a business. I hate their new return policy. Like what in the hell is that?! And I thought the new rewards system "helps the best customers earn rewards back faster" I've spent thousands in this freaking store.

Never again. I'd rather go to buybuy baby or target! Or even Walmart at that! Losing so much loyal customers because of your stupid rewards system that makes no sense.

Ugh, rant over. Excuse my language everyone. After shopping at Toys "R" Us for almost 50 years, I will no longer set foot in their stores or buy anything from them online again over this return policy. If you have a receipt there should be no reason for them to ask you for identification this is not only over the top intrusive of to your privacy but also insulting. I have never returned anything to toys are us up until today with a receipt and today will be my last day until they change this policy.

What's especially shocking is that when you finish serving your "banned for 60 days" period and try to do a return, the system instantly bans you again after just 1 return! No problem, I'll shop elsewhere. I too had the retail equation issue and i spend way more then i return. I do a lot of impulse shopping and will pick stuff up for my kids, siblings kids and friend's kids if i think it is someting they may like or exprssed interest an i saw in store or online.

Someone should start a change. The sad part is no one in their organization can explain how this thing works. I went to return a product from toys r us and was. Today while doing a return with a receipt I received a notification that I was blacklisted from doing any returns or exchanges within the next 60 days because I have done three returns since September. Of these three returns one was returned because it was poor quality and not as it appeared online.

I have a one year old and prior to this bought a ridiculous amount from their store. I have been made to feel like a criminal and not only will be changing my shopping habits but will be sharing with all my friends and family to do the same. I am cancelling little one's online gift registry and will be returning well, my husband will be returning whatever I purchased from them that I can buy elsewhere.

It's really sad because I am very loyal to brands when they provide good service which TRU clearly no longer does. This unfortunately is no longer the case. I am an expecting mom who will now be cancelling my whole registry with babies R US. I was treated like a criminal last night when I returned a new unopened stroller I had only purchased hours before with a receipt. Toys R Us and Babies R Us has a new return policy that they do not tell you about when you register with them for your baby.

They are now using a 3rd party The Retail Equation, to determine if you are able to continue returning products to them. It was a value pack of diapers a friend gave my husband as a gift, it wasn't the brand we decided to use so I exchanged it in store. All of my other returns, there may have been 4, have been with my receipt and all with in the approved time period.

One of the returns I made was not by my choosing. I checked my receipt before I left and immediately went to customer service. The cashier decided it would be best to return all the items I had purchased in that transaction and re-ring my purchase. I purchased a stroller and car seat. When I received my receipt form the cashier I reviewed it and once again I was overcharged, it rang up for the original price. The only way she could fix it was to return the item and then sell it back to me.

I have received a notice from Toys R Us Babies R Us stating that I am banned from returning any items to them even with a receipt for 60 days. I felt like a common criminal as if they were indirectly accusing my of stealing merchandise, again all except 1 pack of diapers I returned has been new, unopened and had the receipts to match.

They claim a hassle free return policy, even better they claim that if you are part of their baby registry you have 1 year after the "event date", so the date your baby is due to return any items purchased from your registry as long as they are not used or damaged, even with out the receipt. This is obviously a lie. Buyer be ware!!!! My intention was to purchase all of my baby items from Babies R Us.

But not anymore. I have decided that If when making legitimate returns of new- unopened items with a receipt they would ban me from making returns then they are banning me as a customer. The store manager was so apologetic to me, he said there was nothing he could do. He also mentioned that he expressed his own concern over this new policy and that it would not be good for their customers but his warnings were ignored.

Toys R Us Babies R Us is hiding behind a 3rd party to indirectly accuse honest customers of illegal or unethical shopping behavior. I was embarrassed. Their website still promotes hassle free returns but this is not the case. I want to reiterate: all my returns, there were 5 in the past 90 days, except 1 pack of diapers was returned with a receipt. We had a great customer service experience at your Torrance, CA Superstore shopping for our baby.

The original crib was purchased online with gift cards, and we have since received the replacement crib in good order. Our experience soured during the refund process of the original online purchase. The online purchase was completed and paid in the Torrance store with gift cards. Those gifts cards did not have a remaining balance and were discarded at the cashier stand.

Your customer service department has not been able to credit us for this refund as they cannot comprehend the fact the gifts cards used to make the purchase no longer exist. We have called at least seven times with no hope of a solution. I need to speak someone in the corporate office in the USA to resolve this situation immediately. I purchased a 16" Little Mermaid bubble bike for my 4 year old granddaughter, and had it assembled in the store instead of putting it together myself, against my better judgment.

She loves the bike but it has several problems, the bearings in the crank are bad making it very difficult to pedal and the bike mechanic didn't have the sense NOT to use a screwdriver or some other sharp tool to put the inner tubes in the tires bending the rims so her tires are constantly flatting. I will be returning the bike tomorrow outside the original packaging and used but within the day limit and with the receipt.

I'll let you all know how it goes. I purchased a Lego City Fire Station on line for my son for Christmas but instead he wanted a Lego City Police Station so I returned the Fire Station to the store with the on line receipt which was still not good enough and I was told that I could only get a gift card, and that I could purchase the Police station on line with the gift card only to find out they do not carry that product in the store or on line.

So now I am stuck with a gift card that I can't purchase what I really want with it. I called customer service what a joke they are, they will not help me out at all. I asked them if I could purchase the Fire Station back for the price that I original paid for which is the price of the gift card and was told that I would have to pay the difference by a different method of payment.

This is the worst customer service I have ever received. I work in retail and our policy is ti always make the customer happy but I guess that is not the case with Toys R Us. You just lost me as a customer. I bought a Snakebite monster truck from the Store in Greenville Nc. So I called the store and ask them will thwy honor that price? So she asked was it online only I replied no because I could purchase and pick it up athe store.

This was all bogus actions because they have a computer right there at customer service. I asked to speek to manager and she had to so-call find them had me on hold for 20mins, so long that when she the same customer service rep , answered the phone Hello this is Toys R Us. I was immediately upset and once again to ask her what do I do since I bought the last one one the 17th.

Mind you the online site showed none in-stock. So after a whole lot of attitude and sighs she goes and finds her manager and they agree to refund me the difference. So now ten minutes later I am at the store and see they have a computer at Cusotmer Service, a few of them by the way.

Once again I am questioned about my refund and they cannot do it because it only pertains to on-line orders. Now I have to see a manager again, they check it in front of me on their computer 5 mins now instead of I finally get my refund for the difference.

So now I'm curious the web site says out of stock. I go to the shelf and what do I see. A snake Bite truck. Talking about the worst customer service and dishonesty. Shame on you Toys R U. They say we will gladly refund you in 90 days, butto my suprise I returned a product that I bought within 16 days and it was still in its box haven't opened it, they told me they only take refunds within 14 days. Which I find to be a lot of BS I dont think ill be seeing myself at toys r us agin if u see me there sue me.

They all talk no action. I bought my granddaughter an oomi zoomi remote control car for christmas. We opened presents on new years day and she just loved it. It was her favorite. So I went to the toys r us store on alpine in Grand Rapids, Mi. They said I couldn't exchange it without the packaging. Now remember that trash day was the day before. I had the receipt but they still wouldn't do it. Once we receive the item, you will be refunded the price of the item as well as any applicable taxes and shipping costs.

Refunds will be issued in the original form of payment used to purchase the item. Please note that in order to receive a refund for the shipping cost of the item, you must contact our Customer Service Group before returning the item to us. If you are returning an item because it is damaged or defective, you will be refunded the price of the item, taxes and any applicable shipping costs once we receive the item back in our warehouse.

If you return the item to our warehouse and you are entitled to a refund, your refund will be processed approximately 7 to 10 business days from the date of receipt of your returned item at the return center. The refund will be credited to the credit card or gift card that was used to purchase the item. You will receive an email advising you that your refund has been processed and what amount has been credited back to your credit card or gift card, provided you have provided us with your email address.

You may be able to track the status of your return via the carrier that you selected using the tracking number provided by the carrier when returning the item. If you return the item to your local store and you are entitled to a refund, you will receive your refund at the time of the return.

This refund may be either credited back to the credit card that was used to purchase the item or in the form of a Merchandise Credit, if the item was a gift.

If your purchase order was placed using a gift card, the refund may be given in the form of a Merchandise Credit. The form of refund is left at the discretion of the store management.

When you return an item you will be refunded the price of the item and any applicable taxes. Original shipping charges will not be refunded except under limited circumstances, as outlined below.

My package has been returned, but the refund is not showing on my credit card? You will need to provide the return waybill number and name of the carrier used when returning the item, in order for our Group to investigate. Investigations into delayed or lost shipments with carriers may take up to 15 business days to complete. You will be asked to provide the relevant order from Your Account. What happens if www.